CANCELLATION POLICY

ORDER CANCELLATION POLICY

Effective Date: 17 July 2026

This Cancellation Policy applies to orders placed through reypatesio.com.

1. Customer cancellation before dispatch

A customer may request cancellation before the order has been dispatched.

A cancellation request must be sent to:

Email: care@reypatesio.com

WhatsApp: +91 98794 43307

The customer must provide:

• Full name

• Order number

• Registered phone number

• Reason for cancellation

A cancellation request is not confirmed until REY PATESIO accepts it.

Because order processing, packaging or courier allocation may begin immediately, REY PATESIO cannot guarantee that every cancellation request will be accepted.

2. Cancellation after dispatch

Once an order has been dispatched or handed to the courier partner, it cannot normally be cancelled.

The customer may follow the Return, Exchange and Refund Policy after receiving the product, where eligible.

A prepaid customer should not refuse a dispatched parcel solely to cancel the order. Refunds for refused prepaid shipments may be processed only after the parcel returns to REY PATESIO and is inspected.

3. Cash on Delivery cancellation

A COD order should be cancelled before dispatch by contacting customer care.

Repeated COD cancellations, refusals or failed delivery attempts may result in:

• COD verification for future orders

• Requirement of prepaid payment

• Temporary or permanent restriction of COD availability

A customer’s lawful rights regarding a damaged, incorrect or visibly tampered shipment remain unaffected.

4. Prepaid-order cancellation refund

Where an eligible prepaid order is successfully cancelled before dispatch, the refund will normally be initiated to the original payment method within 7–10 business days.

Payment-provider or bank processing may require additional time.

Convenience charges or non-refundable fees, if any are clearly disclosed at checkout, may be treated according to the applicable payment-provider rules and law.

5. Address or order modification

A customer should contact REY PATESIO immediately to request changes to:

• Delivery address

• Contact number

• Product size

• Product variant

• Customer name

Changes are subject to:

• Order-processing status

• Product availability

• Courier restrictions

• Approval by REY PATESIO

Once dispatched, address or product changes may not be possible.

A request to change an item may require cancellation of the original order and placement of a new order.

6. Partial cancellation

Partial cancellation may be permitted before dispatch where operationally possible.

Where cancellation affects a promotion, free gift, minimum order value or coupon, the order total and benefits may be recalculated.

7. Cancellation by REY PATESIO

REY PATESIO may cancel an order where reasonably necessary, including where:

• The product becomes unavailable

• An inventory error occurs

• The product fails quality inspection

• Payment is unsuccessful or reversed

• Pricing or product information contains a material error

• Fraudulent or suspicious activity is detected

• COD verification fails

• The delivery location is unserviceable

• The address or contact details are incomplete

• The customer cannot be contacted

• Multiple abusive or fraudulent orders are identified

• A legal, regulatory or safety issue arises

• Delivery becomes impossible due to circumstances beyond reasonable control

Where REY PATESIO cancels a prepaid order, the amount paid for the cancelled product will be refunded.

8. Pricing errors

REY PATESIO makes reasonable efforts to display correct pricing.

Where a product is listed at an obviously incorrect price because of a technical, typographical or system error, REY PATESIO may:

• Contact the customer for confirmation at the correct price; or

• Cancel the affected order and refund the amount paid

REY PATESIO will not use this clause to arbitrarily change a correctly confirmed price after purchase.

9. Cancellation because of delivery delay

Dispatch and delivery dates are estimates unless expressly guaranteed.

Where an order experiences a substantial delay, the customer may contact customer care. REY PATESIO will review:

• Order status

• Reason for delay

• Product status

• Courier investigation

• Applicable consumer rights

Where cancellation or refund is legally or contractually appropriate, REY PATESIO will provide the applicable resolution.

10. Contact

Email: care@reypatesio.com

Phone/WhatsApp: +91 98794 43307

Support hours: Monday–Saturday, 10:00 AM–6:00 PM