SHIPPING POLICY
Effective Date: 17 July 2026
Website: reypatesio.com
This Shipping & Delivery Policy explains how orders placed through reypatesio.com are processed, dispatched and delivered.
REY PATESIO is a sole proprietorship operating from Vadodara, Gujarat, India. By placing an order on our website, you agree to the terms stated in this policy.
1. Shipping Coverage
REY PATESIO currently ships orders across India.
We do not currently offer international shipping. Orders requiring delivery outside India will not be accepted unless international shipping is specifically announced on our website.
Delivery availability is subject to courier serviceability at the customer’s PIN code.
2. Shipping Charges
We provide free standard shipping across India for:
- Prepaid orders
- Cash on Delivery orders
No standard shipping fee is charged for the original delivery of an order.
Free shipping applies only to the original delivery. Return or exchange shipping arising from an incorrect size selection, incorrect address, change of preference or another customer-side reason may be payable by the customer under our Return, Refund and Exchange Policy.
Where the product delivered is incorrect, damaged or defective due to an error attributable to REY PATESIO, the applicable return shipping cost will be borne by REY PATESIO after verification.
3. Cash on Delivery
Cash on Delivery is available for eligible orders and serviceable delivery locations.
COD availability may depend upon:
- Delivery PIN code
- Courier availability
- Order verification
- Previous failed or refused deliveries
- Operational or security considerations
REY PATESIO reserves the right to contact the customer through telephone, WhatsApp, email or SMS to verify a COD order before dispatch.
Providing incorrect or unreachable contact information may delay or prevent order processing.
4. Order Processing and Dispatch
Orders are normally processed and dispatched within approximately 5–7 business days after successful order confirmation.
Business days generally exclude Sundays, public holidays and days on which courier or fulfilment services are unavailable.
The dispatch period may be longer during:
- Sales or promotional events
- New collection launches
- Festivals and public holidays
- High-order-volume periods
- Courier disruptions
- Inventory verification
- Exceptional operational circumstances
Where a product page specifies a different dispatch period, the timeline displayed on that product page will apply.
The dispatch timeline is different from the delivery timeline. Delivery transit begins only after the order has been handed over to the courier partner.
5. Estimated Delivery
Delivery timelines depend upon the destination, PIN-code serviceability, courier network and prevailing operational conditions.
Any estimated delivery date shown at checkout, on the order page, through Shiprocket or in tracking communications is an estimate and not a guaranteed delivery date.
Delivery may take longer for:
- Remote or rural locations
- Areas served through India Post
- Restricted or difficult-to-access locations
- Locations affected by weather conditions
- Locations experiencing courier congestion
- Public holidays and festival periods
- Government restrictions or local disruptions
REY PATESIO will make reasonable efforts to ensure timely delivery but cannot guarantee an exact delivery date where a delay is outside its reasonable control.
Customers purchasing for a particular trip, function, party or special occasion should place their orders sufficiently in advance.
6. Courier Partners
REY PATESIO uses Shiprocket as a shipping and logistics platform.
Depending on serviceability and operational requirements, orders may be delivered through:
- Blue Dart
- India Post
- Shiprocket-associated courier partners
- Other major courier companies operating in India
The courier partner is automatically selected based on factors such as the delivery location, PIN-code serviceability, parcel size and courier availability.
Customers cannot normally select a particular courier partner.
7. Order Tracking
Once an order is dispatched, tracking details may be shared through one or more of the following:
- SMS
- Order-status page
- Courier tracking link
Tracking information may take approximately 24–48 hours after dispatch to become active or display movement.
A temporary delay in tracking updates does not necessarily mean that the shipment has stopped moving.
Customers are responsible for keeping their registered email address and phone number accessible so they can receive delivery notifications.
8. Correct Shipping Information
Customers must provide complete and accurate delivery information, including:
- Recipient’s full name
- Complete delivery address
- House, flat or building number
- Area and landmark
- City and state
- Correct PIN code
- Active phone number
REY PATESIO is not responsible for delivery delays caused by incomplete, inaccurate or misleading information supplied by the customer.
Customers should contact us immediately after placing the order if any address correction is required.
Address changes requested before dispatch may be considered, but cannot be guaranteed. Once the order has been dispatched, changing the delivery address may not be possible.
9. Delivery Attempts
Courier partners may contact the customer before or during delivery.
The customer or an authorised recipient should remain available to accept the parcel.
Where delivery fails because:
- The customer is unavailable
- The phone number is unreachable
- The address is incorrect or incomplete
- Entry to the premises is restricted
- The customer refuses the parcel
- The courier is unable to locate the address
the courier may make another delivery attempt or return the shipment to REY PATESIO, depending on the courier’s procedures.
Any redispatch following a customer-side delivery failure will be subject to order verification, courier serviceability and confirmation from REY PATESIO.
Repeated refusal of COD orders or repeated failed deliveries may result in COD facilities being restricted for future orders.
10. Refused COD Orders
Customers should place a COD order only when they genuinely intend to accept and pay for it.
Unjustified refusal of a COD shipment causes packaging, dispatch, courier and return-to-origin costs.
REY PATESIO reserves the right to:
- Cancel repeated COD orders from the same customer
- Request prepaid payment for future orders
- Restrict COD availability for accounts, phone numbers or addresses associated with repeated refusal or delivery failure
This does not affect a customer’s rights where refusal is reasonably connected with an incorrect, damaged or visibly tampered shipment.
11. Open-Box Delivery
REY PATESIO does not offer open-box delivery unless it is expressly provided by the assigned courier partner.
Customers should not open the parcel before making COD payment unless the courier partner officially permits open-box delivery.
A courier representative’s refusal to allow the parcel to be opened before payment will not by itself be treated as a product defect or delivery failure.
12. Tampered or Damaged Packages
Customers should inspect the external condition of the package at the time of delivery.
Where the package appears significantly torn, opened, crushed, wet or tampered with, the customer should:
- Take clear photographs or a video of the package.
- Inform the courier representative where reasonably possible.
- Contact REY PATESIO promptly.
- Retain the packaging, shipping label and product until the claim is reviewed.
A damaged package should be reported within 48 hours of delivery by contacting:
Email: care@reypatesio.com
WhatsApp: +91 98794 43307
The customer should provide:
- Order number
- Registered name and phone number
- Photographs of the external package
- Photographs of the shipping label
- Photographs or video showing the issue
- A brief explanation of the problem
An unboxing video may assist in verifying a claim but will not automatically replace an assessment of all available evidence.
13. Incorrect, Damaged or Defective Product
Where the customer receives an incorrect, damaged or defective product, the issue must be reported within 48 hours of delivery.
The claim will be assessed in accordance with the REY PATESIO Return, Refund and Exchange Policy.
Where the issue is verified as an error attributable to REY PATESIO, we will bear the applicable return shipping cost and provide the remedy available under the Return, Refund and Exchange Policy.
14. Order Marked Delivered but Not Received
Where tracking shows that an order has been delivered but the customer has not received it, the customer must:
- Check with family members, neighbours, reception staff, security personnel or other authorised recipients.
- Confirm that the delivery address provided was correct.
- Contact REY PATESIO within 48 hours of the delivery update.
We will raise an investigation with the relevant courier partner.
Courier investigations may take time, and any resolution will depend upon the courier’s delivery records, proof of delivery and investigation findings.
Customers must cooperate by providing any information reasonably required for the investigation.
15. Lost Shipments
Where a shipment is officially confirmed as lost by the courier partner, REY PATESIO will review the order and provide an appropriate resolution in accordance with applicable law and product availability.
The resolution may include:
- Replacement of the product, subject to stock availability; or
- Refund through the applicable payment method
A shipment will not be treated as lost merely because tracking has not updated for a short period. Confirmation may require investigation by the courier partner.
16. Multiple Products and Split Shipments
Where an order contains multiple products, they may occasionally be dispatched separately due to packaging, stock location or courier requirements.
The customer may therefore receive:
- More than one tracking number
- Products on different delivery dates
- Separate packages forming part of the same order
No additional standard shipping charge will be imposed merely because an order is split into multiple shipments.
17. Delays Beyond Our Reasonable Control
Delivery may be affected by circumstances beyond the reasonable control of REY PATESIO, including:
- Severe weather
- Floods or natural disasters
- Strikes or transport disruption
- Government restrictions
- Curfews or local emergencies
- Public-health emergencies
- Courier-network failures
- Technical disruptions
- Remote-area service limitations
- Festivals and peak-season congestion
Where possible, we will assist the customer with tracking and courier coordination. However, an exact delivery date cannot be guaranteed during such circumstances.
Nothing in this section limits any mandatory rights available to the customer under applicable Indian law.
18. Customer Communication
Order-related updates may be sent through:
- SMS
- Telephone
- Website notifications
- Courier-partner communications
Transactional shipping messages may be sent even where the customer has not subscribed to promotional marketing, because such communications are necessary to process and deliver the order.
Customers must ensure that their registered contact information is correct and active.
19. Returns and Exchanges
This Shipping Policy applies to the original delivery of an order.
Return and exchange requests are governed by the separate Return, Refund and Exchange Policy available on reypatesio.com.
A return or exchange request must generally be communicated within 48 hours of delivery.
Products that are used, washed, damaged, altered, returned without original tags or carrying perfume, body odour, makeup marks or other signs of use may not qualify for return or exchange.
Sale and discounted products are subject to the conditions stated in the Return, Refund and Exchange Policy.
20. Customer Support
For shipping, tracking or delivery assistance, contact:
REY PATESIO Customer Care
Email: care@reypatesio.com
Phone/WhatsApp: +91 98794 43307
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM
Business Location: Vadodara, Gujarat – 390019, India
Please include your order number while contacting customer support.
