RETURN, EXCHANGE AND REFUND POLICY

Effective Date: 17 July 2026

Website: reypatesio.com

This Return, Exchange and Refund Policy explains the conditions under which products purchased from REY PATESIO may be returned, exchanged or refunded.

By placing an order through reypatesio.com, the customer confirms that they have read and accepted this policy.

1. Scope of this policy

This policy applies only to products purchased directly from:

Website: reypatesio.com

Products purchased from exhibitions, pop-up stores, marketplaces, resellers, social-media sellers or other third-party platforms may be governed by the policy applicable at the relevant place of purchase.

2. Return and exchange request window

A customer must communicate a return or exchange request within 48 hours from the recorded delivery of the order.

Requests submitted after 48 hours may be declined, except where a longer period is required under applicable law.

Submitting a request within 48 hours does not automatically mean that the return, exchange or refund has been approved. Every request is subject to:

• Product-condition verification
• Eligibility under this policy
• Availability of the requested replacement size
• Inspection of the returned product
• Verification of the order details and reason for return

3. How to request a return or exchange

The customer must contact REY PATESIO through:

Customer-care email: care@reypatesio.com

WhatsApp: +91 98794 43307

Support hours: Monday to Saturday, 10:00 AM to 6:00 PM

The request should include:

• Customer’s full name
• Order number
• Registered phone number
• Product name
• Size ordered
• Reason for return or exchange
• Requested replacement size, where applicable
• Clear photographs or videos where the product is damaged, defective, incorrect or appears to have another issue

Customers should not send a product back without first receiving return or exchange approval and return instructions from REY PATESIO.

Unapproved parcels may be refused, returned to the sender or remain unprocessed.

4. Eligible product condition

A product will be considered for return or exchange only when it is:

• Unused
• Unworn, except for a brief fit trial
• Unwashed
• Unaltered
• Undamaged
• Free from stains, makeup, dirt or marks
• Free from perfume, deodorant, body odour, smoke or other smells
• Returned with all original tags attached
• Returned with original packaging, where reasonably available
• Accompanied by the correct order details
• In resalable condition

The customer must take reasonable care while trying on the garment.

A product may be rejected if it shows evidence of extended wear, improper handling or use for a photograph, party, function, trip, event or other occasion.

5. Non-returnable products

Returns may not be accepted for:

• Products reported after the 48-hour request window
• Used or worn products
• Washed or dry-cleaned products
• Altered, stitched, repaired or modified products
• Products without original tags
• Products damaged after delivery due to customer handling
• Products carrying perfume, makeup, odour, stains or other signs of use
• Products returned without prior approval
• Products sent to an incorrect address
• Products specifically marked “Final Sale”, subject to statutory exceptions
• Products purchased for commercial resale
• Products that do not match the product originally dispatched
• Free gifts or promotional items, unless defective

Nothing in this section removes any mandatory remedy available under applicable consumer law for a genuinely defective, incorrect or materially misdescribed product.

6. Size exchanges

REY PATESIO provides standard brand sizes only. Custom sizing, custom stitching and made-to-measure alterations are not offered.

A size exchange may be requested within 48 hours of delivery, subject to:

• The returned product meeting all condition requirements
• The requested size being available
• The product not being specifically marked “No Exchange” or “Final Sale”
• Approval by REY PATESIO

Size availability cannot be guaranteed.

An exchange product will normally be dispatched only after the original product is received and passes inspection.

Unless otherwise approved, only one size exchange per product may be processed.

7. Customer-selected wrong size or preference issue

Where the correct product and size ordered by the customer were delivered, but the customer requests a return or exchange because of:

• Incorrect size selected by the customer
• Fit preference
• Change of mind
• Product not liked
• Colour preference
• Style preference
• Occasion cancellation
• Duplicate order placed by the customer
• Incorrect address or information supplied by the customer

the return will be treated as a customer-side request.

In such cases:

• REY PATESIO may not arrange reverse pickup.
• The customer must self-ship the approved product.
• The customer must bear the return shipping cost.
• The customer is responsible for safe transit until the parcel reaches REY PATESIO.
• The customer should use a traceable courier service.
• The original product must pass inspection before an exchange or refund is processed.

REY PATESIO is not responsible for a customer-return parcel lost or damaged before reaching the designated return address.

8. Error attributable to REY PATESIO

A return will be treated as a REY PATESIO-side error where, after verification:

• A different product was delivered
• A different size from the ordered size was delivered
• The product was received damaged
• The product had a genuine manufacturing defect
• A material product detail was significantly different from its website description
• Items were missing from the parcel

The customer must report the issue within 48 hours and provide supporting photographs or video.

Where the claim is approved, REY PATESIO will:

• Arrange reverse pickup where service is available; or
• Provide return instructions; or
• Reimburse reasonable approved return shipping charges against a valid receipt

The applicable remedy may include replacement, exchange or refund, depending on stock availability, the nature of the issue and applicable law.

9. What is not considered a manufacturing defect

The following may not, by themselves, constitute a defect:

• Minor colour differences caused by photography, lighting or screen settings
• Minor variation in measurements within reasonable garment-manufacturing tolerance
• Slight variation in stitching, texture or finishing
• Natural fabric characteristics
• Variation in print, embroidery, pattern or placement
• Loose removable threads that do not affect construction
• Creasing caused by folding or shipping
• Fit differences arising from body shape or incorrect size selection
• Damage caused by improper washing, ironing or storage
• Normal wear and tear

Each claim will be reviewed according to the product, evidence and circumstances.

10. Sale and discounted products

Products specifically identified as sale or discounted products are non-refundable for change-of-mind, fit, colour or preference reasons.

A size exchange for a sale product may be considered if:

• The request is made within 48 hours
• The product meets the return conditions
• The replacement size is available
• The product is not marked “Final Sale” or “No Exchange”

A coupon or promotional code does not automatically make a product final sale unless this is clearly stated at the time of purchase.

Sale status does not remove the customer’s applicable rights where the delivered product is genuinely defective, damaged, incorrect or materially different from its description.

11. Self-shipping instructions

Where the customer is required to self-ship:

1. The return must first be approved.
2. REY PATESIO will provide the designated return address.
3. The product should be securely packed.
4. Original tags must remain attached.
5. The order number and customer details should be placed inside the parcel.
6. A trackable shipping service should be used.
7. The tracking number should be shared with REY PATESIO.
8. The parcel should normally be dispatched within seven calendar days of return approval.

Cash-on-delivery return parcels or parcels requiring payment at delivery may not be accepted.

12. Return inspection

Receiving the returned parcel does not constitute approval.

REY PATESIO will inspect the returned product to verify:

• Product identity
• Tags and packaging
• Signs of wear
• Smell or stains
• Washing or alteration
• Damage
• Return reason
• Eligibility under this policy

Where the returned product fails inspection, the return, refund or exchange may be rejected.

The customer may be required to pay shipping costs if they want an ineligible product sent back to them.

13. Exchange processing

After inspection and approval:

• The replacement size will be reserved subject to availability.
• The exchange may be processed within a reasonable period.
• New tracking information will be shared after dispatch.
• Delivery timelines will depend upon courier serviceability.

Where the requested replacement size is unavailable, REY PATESIO may offer:

• Another available size
• Another product of equivalent or higher value after payment of any difference
• Store credit
• An eligible refund

The available option will be communicated to the customer.

14. Refund eligibility

An approved return may qualify for a refund where:

• A full-price product is returned in eligible condition
• A damaged, defective or incorrect product claim is verified
• A replacement cannot be provided
• The shipment is officially confirmed as lost
• REY PATESIO cancels a prepaid order
• A refund is otherwise required under applicable law

Refunds will not be issued merely because a return request was submitted. The product must pass inspection unless the shipment never reached the customer.

15. Refund amount

For an approved eligible return, the refundable amount will generally be the amount actually paid for the returned product after applying:

• Discounts
• Coupons
• Promotional credits
• Partial refunds already provided
• Any applicable deductions previously disclosed to the customer

Return shipping paid directly by the customer for a customer-side return is not refundable.

Where an error is attributable to REY PATESIO, approved return shipping costs will be borne or reimbursed by REY PATESIO.

16. Refund method

Approved prepaid-order refunds will normally be issued to the original payment method used for the purchase.

For Cash on Delivery orders, because there is no original online payment source, an approved refund may be made through:

• UPI transfer; or
• Bank transfer

The customer must provide accurate payment details.

REY PATESIO will not be responsible for a failed or incorrect transfer caused by inaccurate information supplied by the customer.

17. Refund timeline

Approved refunds will normally be initiated within 7–10 business days after the returned product passes inspection.

After initiation, the bank, UPI service, card issuer or payment provider may require additional time to credit the amount.

REY PATESIO does not control bank or payment-provider processing timelines.

18. Promotional benefits and free gifts

Where an order qualified for a discount, free gift or promotional benefit based on a minimum purchase value, returning part of the order may affect eligibility.

REY PATESIO may:

• Require the free gift to be returned; or
• Deduct its stated or reasonable value from the refund; or
• Recalculate the applicable promotional benefit

This will be communicated before final refund processing.

19. Refund abuse and fraudulent claims

REY PATESIO may decline or investigate requests involving:

• Repeated excessive returns
• Product swapping
• False damage claims
• Manipulated images
• Incorrect items placed in return parcels
• Wardrobing or temporary use
• Multiple accounts used to avoid restrictions
• Threats, abusive conduct or suspected fraud

This section does not prevent a genuine customer from exercising their lawful rights.

20. Contact information

REY PATESIO Customer Care

Email: care@reypatesio.com

Phone/WhatsApp: +91 98794 43307

Support hours: Monday–Saturday, 10:00 AM–6:00 PM

Business location: Vadodara, Gujarat – 390019, India