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PRIVACY POLICY

Effective Date: 17 July 2026

This Privacy Policy explains how REY PATESIO collects, uses, stores and shares personal information when a person:

  • Visits reypatesio.com

  • Creates an account

  • Places an order

  • Contacts customer support

  • Submits a return or complaint

  • Communicates through WhatsApp, email or SMS

  • Subscribes to marketing communications

  • Interacts with advertisements, cookies or website features

1. Business responsible for personal data

The website is owned and operated by:

REY PATESIO

Business type: Sole proprietorship

Location: Vadodara, Gujarat – 390019, India

Customer-care email: care@reypatesio.com

Phone/WhatsApp: +91 98794 43307

For privacy-related requests, contact care@reypatesio.com.

2. Personal information we collect

Depending on how a customer uses the website, we may collect:

Identity and contact information

  • Name

  • Email address

  • Phone number

  • WhatsApp number

  • Billing address

  • Shipping address

  • City, state and PIN code

Order and transaction information

  • Product purchased

  • Size and variant selected

  • Size preference

  • Order number

  • Order value

  • Discounts and coupons

  • Payment status

  • Refund status

  • Delivery and tracking information

  • Return and exchange history

Payment-related information

Payments may be processed through Shiprocket Checkout and associated payment service providers.

REY PATESIO generally does not directly receive or store:

  • Full card number

  • CVV

  • UPI PIN

  • Net-banking password

  • One-time password

We may receive transaction-related information such as:

  • Payment status

  • Payment reference number

  • Payment method category

  • Refund status

  • Fraud or verification indicators

Payment providers process payment information under their own terms and privacy practices.

Website and device information

We or our service providers may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Date and time of visit

  • Referring source

  • Approximate location based on IP

  • Cookie identifiers

  • Cart activity

  • Product views

  • Checkout activity

  • Website errors and performance information

Customer communication

We may retain:

  • Customer-care emails

  • WhatsApp messages

  • SMS communication

  • Call-related notes

  • Complaints

  • Return photographs or videos

  • Reviews and feedback

  • Survey responses

3. How information is collected

We collect information when a person:

  • Places an order

  • Completes checkout

  • Creates or uses an account

  • Adds products to cart

  • Subscribes to offers

  • Contacts customer support

  • Submits a return or grievance

  • Participates in a promotion

  • Leaves a product review

  • Uploads a photograph

  • Accepts or manages cookies

  • Uses the website

Information may also be received from payment providers, courier partners, Shiprocket, advertising providers, analytics services and fraud-prevention services.

4. Purposes for which information is used

Personal information may be used to:

  • Process and confirm orders

  • Receive and verify payments

  • Dispatch and deliver products

  • Send tracking updates

  • Provide customer support

  • Process returns, exchanges and refunds

  • Verify COD orders

  • Prevent fraud and abuse

  • Maintain records

  • Comply with legal obligations

  • Improve products and website performance

  • Analyse website usage

  • Remember carts and preferences

  • Communicate transactional information

  • Send marketing messages where permitted

  • Display relevant advertising

  • Respond to complaints

  • Establish, exercise or defend legal claims

We will not intentionally use personal data for an unrelated purpose without an appropriate basis, notice or consent where required.

5. Transactional communications

Customers may receive order-related communications through:

  • Email

  • SMS

  • WhatsApp

  • Telephone

  • Website notifications

These may include:

  • Order confirmation

  • COD verification

  • Payment confirmation

  • Shipping updates

  • Delivery alerts

  • Return updates

  • Refund information

  • Customer-support responses

Transactional communication is necessary to fulfil the order and is separate from promotional marketing.

6. Marketing communications

Where permitted, REY PATESIO may send information about:

  • New collections

  • Product launches

  • Offers

  • Sales

  • Restocks

  • Events

  • Styling information

  • Abandoned carts

Marketing may be sent through email, WhatsApp or SMS.

A person may opt out by:

  • Using an unsubscribe link where provided

  • Replying with an opt-out request

  • Contacting care@reypatesio.com

  • Requesting removal through WhatsApp

Opting out of marketing will not stop necessary order or service messages.

7. Cookies and similar technologies

The website may use cookies, pixels and similar technologies for:

  • Website functionality

  • Cart operation

  • Login sessions

  • Checkout

  • Security

  • Analytics

  • Performance

  • Advertising

  • Remembering preferences

  • Measuring campaigns

Cookies may be classified as:

  • Strictly necessary cookies

  • Functional cookies

  • Analytics cookies

  • Advertising cookies

Where a consent mechanism is provided, visitors can use it to accept, reject or manage non-essential cookies.

Blocking necessary cookies may prevent cart, checkout or account features from working correctly.

8. Sharing information

We may share limited information with service providers where necessary, including:

  • Shiprocket

  • Shiprocket Checkout

  • Payment-processing partners

  • Blue Dart

  • India Post

  • Other courier partners

  • WooCommerce service providers

  • WordPress and website-hosting providers

  • Email, SMS and WhatsApp communication providers

  • Analytics providers

  • Advertising platforms

  • Fraud-prevention services

  • Accountants, auditors or professional advisers

  • Government or law-enforcement authorities where legally required

Service providers receive only the information reasonably required for their role.

For example, courier partners may receive the recipient’s name, address, phone number, order value and COD amount.

9. Meta and advertising services

Where advertising tools such as Meta Pixel or similar technologies are enabled, information about website activity may be shared with or collected by the relevant advertising platform.

This may be used to:

  • Measure advertisement performance

  • Build advertising audiences

  • Reduce irrelevant advertising

  • Display remarketing advertisements

  • Understand customer journeys

Users may manage non-essential advertising cookies through the website cookie settings where available.

10. Data retention

We retain personal information only for as long as reasonably necessary for:

  • Completing orders

  • Customer service

  • Returns and warranties

  • Accounting and taxation

  • Fraud prevention

  • Legal compliance

  • Dispute resolution

  • Enforcing agreements

Different records may be retained for different periods.

Information may be deleted, anonymised or securely archived when no longer required, subject to legal and operational obligations.

11. Security

REY PATESIO takes reasonable organisational and technical measures to protect personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

Measures may include:

  • Access controls

  • Password protection

  • Secure website connections

  • Restricted administrative access

  • Security updates

  • Hosting safeguards

  • Payment-provider security controls

No internet transmission or storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their passwords, OTPs, devices and account access.

12. Customer rights and requests

Subject to applicable law and verification, a customer may request:

  • Information about personal data processed

  • Correction of inaccurate information

  • Updating of incomplete information

  • Deletion or erasure where legally available

  • Withdrawal of marketing consent

  • Withdrawal of consent where processing depends on consent

  • Grievance redressal

Requests should be sent to:

Email: care@reypatesio.com

The request should include sufficient information to verify identity and locate the relevant records.

Some information may need to be retained for legal, accounting, fraud-prevention or dispute-related purposes even after a deletion request.

13. Withdrawal of consent

Where processing is based on consent, consent may be withdrawn by contacting REY PATESIO or using the method provided on the website.

Withdrawal will apply prospectively and will not automatically affect processing already lawfully completed.

Certain services may not be available where the required information cannot be processed.

14. Children’s information

The website is intended for persons capable of entering into a legally valid transaction.

REY PATESIO does not knowingly target children with behavioural advertising or intentionally collect children’s personal data without the involvement or authorisation of a parent or lawful guardian where required.

A parent or guardian who believes a child has submitted personal information may contact care@reypatesio.com.

15. Reviews and customer content

Where a customer submits a review, photograph or video, REY PATESIO may display the submitted review on its website.

Customer photographs or videos will not be used in unrelated paid advertising without appropriate permission where permission is required.

Customers should not upload content containing another person’s personal information without their permission.

16. External links

The website may contain links to courier, payment, social-media or other third-party websites.

REY PATESIO is not responsible for the privacy practices of independent third parties. Users should review their applicable privacy notices.

17. Data breach communication

Where a personal-data incident occurs, REY PATESIO will investigate and take reasonable remedial steps.

Where notification is legally required, affected persons and the relevant authority will be informed in the prescribed manner.

18. Changes to this Privacy Policy

REY PATESIO may update this policy because of:

  • Legal changes

  • New website functionality

  • New payment or courier providers

  • New marketing services

  • Changes to data practices

The revised version will be published with an updated effective date.

19. Privacy contact

Email: care@reypatesio.com

Phone/WhatsApp: +91 98794 43307

Address: Vadodara, Gujarat – 390019, India

 

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